Key Data Points & Operators

Updated on 27 Jun 2024
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The following is a tabulated list of key data points and their corresponding operators that are available for specific external systems.

ServiceNow

Operations	Fields	Values
Create Incident	Entity*	Incident
	Request Key	N/A
	Request Data 1*	Short Description
	Request Data 2	N/A
	Response Data	externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	No
Get Incident	Entity*	Incident
	Request Key*	Incident Number
	Request Data1	N/A
	Request Data2	N/A
	Response Data	short_description, externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	No
Update Incident	Entity*	Incident
	Request Key*	externalId
	Request Data1	short_description
	Request Data2	N/A
	Response Data	short_description (updated), externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	No

Salesforce

Operations	Fields	Values
Create Case	Entity*	Case
	Request Key	N/A
	Request Data 1*	Subject
	Request Data 2	N/A
	Response Data	externalId
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Get Case	Entity*	CaseNumber
	Request Key*	N/A
	Request Data1	N/A
	Request Data2	Subject, Status, externalId
	Response Data	Yes
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	CaseNumber
Update Case	Entity*	Case
	Request Key*	externalId
	Request Data1	Subject
	Request Data2	N/A
	Response Data	Subject (updated), Status
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Note
Similar operations can be performed for contacts using “Contact” as the value in the entity field or for any entity using the appropriate value for the entity field.

MS Dynamics

Operations	Fields	Values
Create Contact	Entity*	Contact
	Request Key	N/A
	Request Data 1*	First Name
	Request Data 2	Last Name
	Response Data	contact_id
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	No
Get Contact	Entity*	Contact
	Request Key*	contact_id
	Request Data1	N/A
	Request Data2	N/A
	Response Data	First Name, Last Name
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	No
Update Contact	Entity*	Contact
	Request Key*	contact_id
	Request Data1	First Name
	Request Data2	Last Name
	Response Data	externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes

HubSpot Marketing

Operations	Fields	Values
Create Contact	Entity*	Contact
	Request Key	N/A
	Request Data 1*	First Name
	Request Data 2	Last Name
	Response Data	externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Create Company	Entity*	Company
	Request Key*	N/A
	Request Data1	domain
	Request Data2	name
	Response Data	externalId
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Create Deal	Entity*	deal
	Request Key*	“dummyvalue”
	Request Data1	dealname
	Request Data2	amount
	Response Data	externalId, hs_object_id, dealname, dealId, portalId, amount
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Update Deal	Entity*	deal
	Request Key*	externalId
	Request Data1*	dealname
	Request Data2*	amount
	Response Data	externalId, hs_object_id, dealname(updated), dealId, portalId, amount (updated)
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes

Note
Similar operations can be performed on any entity using the appropriate value for the entity field.

Zendesk

Operations	Fields	Values
Create Ticket	Entity*	ticket
	Request Key	N/A
	Request Data 1*	description
	Request Data 2	subject
	Response Data	externalId, Id
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Get Ticket	Entity*	ticket
	Request Key*	id
	Request Data1	N/A
	Request Data2	N/A
	Response Data	subject, externalId, priority
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Update Ticket	Entity*	ticket
	Request Key*	externalId, id
	Request Data1*	description
	Request Data2*	subject
	Response Data	subject, description (updated)
	Auto-Suggestion available for External System Entity	No
	Auto-Suggestion available for Data Fields	Yes
Add comment to a ticket	Entity*	ticket
	Request key*	ticket-id
	Request Data1*	comment
	Response Data	subject, description, status
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Create Organization	Entity*	organization
	Request key*	N/A
	Request Data1*	name notes
	Response Data	id
	Auto-Suggestion available for External System Entity
	Auto-Suggestion available for Data Fields
Update Organization	Entity*	organization
	Request key*	externalId
	Request Data1*	name notes
	Response Data	id, name, notes, domain_names, tags
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Get Organization	Entity*	organization
	Request key*	organization_id
	Request Data1*	NA
	Response Data	name, notes, domain_names, tags, externalId
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Slack

Operations	Fields	Values
Send a message	Entity*	message
	Request Key	channel
	Request Data 1*	message
	Request Data 2	subject
	Response Data	externalId, Id
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Update a message	Entity*	message
	Request Key*	channel, ts
	Request Data1	message
	Response Data	channel, ts, from, to, message
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Calendly

Operations	Fields	Values
Get personal information	Entity*	user
	Request Key	N/A
	Request Data 1*	N/A
	Request Data 2	N/A
	Response Data	current_organization, email, name, scheduling_url, slug, uri
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Microsoft Teams

Operations	Fields	Values
Send message to a channel	Entity*	channelmessage
	Request Key	groupid, channelid
	Request Data 1*	messageText
	Request Data 2	N/A
	Response Data	id, webUrl, fromId, fromUser, messageText
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Segment

Operations	Fields	Values
Track Event	Entity*	event
	Request Key	N/A
	Request Data 1*	user-id, event-name
	Request Data 2	N/A
	Response Data	event-name, success, user-id
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Track Page	Entity*	page
	Request Key*	N/A
	Request Data1	user-id, event-name
	Response Data	event-name, success, user-id
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Identify User	Entity*	user
	Request Key*	N/A
	Request Data1	user-id
	Auto-Suggestion available for External System Entity	user-id, success
	Auto-Suggestion available for Data Fields	Yes

Bamboo HR

Operations	Fields	Values
Add employee	Entity*	employee
	Request Key	N/A
	Request Data 1*	firstname, lastname
	Request Data 2	N/A
	Response Data	id, firstname, lastname, employeeNumber
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Get employee	Entity*	employee
	Request Key*	id
	Request Data1	N/A
	Response Data	id, firstname, lastname, employeeNumber
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Box

Operations	Fields	Values
Create a folder	Entity*	folder
	Request Key	N/A
	Request Data 1*	folderId, folderName
	Request Data 2	N/A
	Response Data	folderId, folderName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Upload a file	Entity*	file
	Request Key*	N/A
	Request Data1	file, folderId
	Response Data	file, folderId
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

AWS Connect

Operations	Fields	Values
Update Contact	Entity*	update contact
	Request Key	ContactId, InstanceId
	Request Data 1*	Name, Description
	Request Data 2	N/A
	Response Data	result, ContactId
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Update a message	Entity*	update contact attributes
	Request Key*	ContactId, InstanceId
	Request Data1	Location, Test Rating, Country Test Environment
	Response Data	result, ContactId
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Dropbox

Operations	Fields	Values
Create a folder	Entity*	folder
	Request Key	N/A
	Request Data 1*	file, file-path
	Request Data 2	N/A
	Response Data	fieId, fileName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Upload a file	Entity*	file
	Request Key*	N/A
	Request Data1	file, file-path
	Response Data	fieId, fileName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Sharepoint

Operations	Fields	Values
Create a folder	Entity*	folder
	Request Key	N/A
	Request Data 1*	sharepointName, folderName
	Request Data 2	N/A
	Response Data	result, webUrl (only available on request success)
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Upload a file	Entity*	file
	Request Key*	N/A
	Request Data1	sharepointName, filePath, file
	Response Data	result, webUrl (only available on request success)
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

Genesys

Operations	Fields	Values
Get Contact	Entity*	contact
	Request Key	id
	Request Data 1*	N/A
	Request Data 2	N/A
	Response Data	id, firstName, lastName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Create Contact	Entity*	contact
	Request Key*	N/A
	Request Data1	firstName, lastName
	Response Data	id, firstName, lastName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes
Update a Contact	Entity*	contact
	Request Key*	id
	Request Data1	firstName, lastName
	Response Data	id, firstName, lastName
	Auto-Suggestion available for External System Entity	Yes
	Auto-Suggestion available for Data Fields	Yes

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