WhatsApp Channel Deployment

WhatsApp is considered a primary channel, similar to SMS. While this primary channel is used to initiate the communication, the customer journey should shift to a secure channel such as the Ushur Invisible App for all transactions (Doc uploads, E-authorization, Scheduling, Location, etc.).

With Invisible App, end-users can switch to any channel of communication.  End-users can also have the convenience of resuming engagements. For more information, refer to Ushur WhatsApp Integration.