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    Ushur WhatsApp Integration
    • 03 Jul 2024
    • 1 Minute to read
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    Contents

    Ushur WhatsApp Integration

    • Updated on 03 Jul 2024
    • 1 Minute to read
    • Contributors
    • Print
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    Article summary

    Overview

    This feature enables Ushur to use WhatsApp as a communication medium/channel to interact with End-user customers on behalf of a company.

    Prerequisites 

    • Facebook business manager account ID – Facebook has developed a free tool to allow businesses and agencies to securely manage their company's Pages, ad accounts, catalogues, and pixels in one place, without sharing login information or being connected to their coworkers on Facebook. Click here to create an account.

    • SID on SMS Gateway Service Provider – A String Identifier (SID) is a unique key that is used to identify specific resources, provided by Gateway Service Providers such as Twilio, Nexmo etc. This will be created by Ushur.

    Integration Procedure

    The following table outlines the steps that need to be followed:

    Step

    Description

    Details

    0wner

    1

    Facebook Business Manager ID 

    Enterprise client needs to secure a FB BM ID [Facebook Business Manager ID]

    Customer

    2

    Setup SMS Gateway Service provider sub-account and SID

    Ushur will need to create a sub-account for the new number and create the corresponding SID.

    Ushur

    3

    Submit Client Onboarding Form with Gateway vendor

    Form to be filled out by Customer. Ushur (ISV) will submit the form. 

    Customer, Ushur

    4

    Procuring a Local Phone Number for Enterprise Client 

    Ushur will submit an application to procure the required phone number

    Ushur

    5

    Setup branding

    Ushur will set up branding of the new number. Branding info will include details such as:

    • Name

    • Address

    • Email

    • Website Link

    • Logo Link

    Ushur

    6

    Provisioning and Testing

    Ushur will begin provisioning & testing the newly acquired phone number

    Ushur

    Facebook Business Manager Account Creation Detail

    Ushur submits the request access form to Facebook for approval. After Facebook approves, the customer will need to approve/authorize the Gateway Service Provider to “message on behalf of” in the Facebook business manager account ID. 

    Refer to the screenshot below for reference on the approval process.

     

    You might have to approve templates in the Facebook business manager account (if templates are involved in any engagement).

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