SmartMail

Overview

Large enterprises everywhere face the same challenge: a plethora of emails from customers and partners. The Ushur SmartMail solution integrates with an Enterprise Service Desk such as Salesforce Service Cloud or MS Dynamics to triage. It auto-classifies large volumes of incoming emails based on intent using AI in seconds. During a triage, if SmartMail detects an actionable email such as a request for status, an automated response can be sent instantly. Using the Ushur no-code workflow builder, business users can easily automate additional process flows based on business rules.

Automating low-effort work frees up customer service agents to focus on higher-effort, more meaningful interactions with customers and partners while delivering a great customer experience. With the SmartMail solution from Ushur, enterprises can dramatically shorten email processing times. Additionally, it can improve customer experience and realize a 5x–10x return on investment.

The SmartMail solution from Ushur helps enterprises to dramatically shorten the email processing times therefore improving customer experience and fostering a 5x–10x return on investment.

The SmartMail solution can process thousands of incoming emails, attachments, and photos. It can categorize and classify them based on pre-determined business rules. It can also schedule auto-response to each sender. Additionally, it can forward each email to the appropriate internal team for processing.

This is a diagrammatical representation of this solution.

SmartMail Implementation Flow

The Ushur SmartMail implementation is carried out through four major processes:

• Data Collection - Involves data collation and anonymization

• Build - Involves workflow design, LI training and evaluate accuracy

• Deploy - Involves integration with external systems

• Maintenance - Involves the assessment of misclassification, re-label and maintain the training data.