SmartMail

Overview

Ushur’s SmartMail solution automates the classification, categorization, and response to high volumes of incoming emails. Powered by AI, it processes emails in under a second, identifying intent, routing them to the correct teams, or sending automated replies, significantly reducing response times and increasing efficiency.

Key features:

• Conversational AI scans email subject lines and bodies to classify the email's intent.

• Emails undergo data extraction to pull relevant information before further processing.

• Emails are routed to the correct internal teams or work queues based on predefined categories and subcategories.

• Auto-responses can be triggered for certain email types, such as status updates, reducing the need for human intervention.

• Handles emails with attachments and photos.

• Data anonymization ensures privacy, with the Incoming Email Anonymizer and Response Anonymizer sanitizing data at key stages.

• Supports both large datasets via SFTP and small datasets via UI.

• Integrates with enterprise systems like Salesforce, MS Dynamics, and existing System of Records.

• Invisible App enables ongoing interaction with users after email responses are sent.

• The no-code workflow builder allows business users to automate processes without needing technical expertise.

• LISA AI model ensures accurate email classification and improves through continuous retraining, with models stored in the Versioned Model Store.

The SmartMail solution can process thousands of incoming emails, attachments, and photos. It can categorize and classify them based on pre-determined business rules. It can also schedule auto-response to each sender. Additionally, it can forward each email to the appropriate internal team for processing.

SmartMail significantly reduces email response time, improves customer experience, and increases efficiency, delivering a 5x–10x ROI.

This is a diagrammatical representation of this solution.

The below diagram illustrates the end-to-end process flow of Ushur’s platform, showing how incoming emails from the enterprise are anonymized, processed, classified, and routed through AI-driven workflows, with options for data ingestion via SFTP or UI, all while integrating with enterprise systems and enabling real-time customer interactions through the Invisible App.

SmartMail Implementation Flow

The Ushur SmartMail implementation is carried out through four major processes:

• Data Collection - Involves data collation and anonymization

• Build - Involves workflow design, LI training and evaluate accuracy

• Deploy - Involves integration with external systems

• Maintenance - Involves the assessment of misclassification, re-label and maintain the training data.