Multiple Choice Module

Overview

You can use the Multiple-Choice module to provide a list of choices for the end user as different options.

In an SMS engagement, the end user would respond with a number that corresponds with the answer of their choice. Validations are pre-built to ensure customers can only respond to the available range of choices.

In an Invisible App engagement, the end user would simply click on the answer/s of their choice.

Application

The Multiple-Choice module is most used when we expect the user to answer from a list of predetermined options. For example, if you would like the user to choose between 3 different plans, it would be easiest to use the Multiple-Choice module.

SMS	Invisible App

Configuring the Multiple-Choice Module

1. Click the Multiple-Choice icon to display the module.

2. Provide the following specifications:

   • Label: The label uniquely identifies this module inside the Ushur for your reference.

   • Message: Information to the user.

   • Choices: Individual answer choices to select from (to add more simply click on the “+” next to “choices”).

   • You can also use HTML tags to create specific design features for the multiple-choice options. For example: <h3 style=color:blue:>Tech Company</h3> will render the name Tech Company in a blue font in the multiple choice option.

   • You can provide a link to a URL.

   • You can embed an image that the users can select. A sample is given below:

     

   
   

   

3. Go to Select the next module the engagement should go to based on the answer choice.

4. Error Text: Specify the text to be displayed when a user provides an incorrect response.

5. Click Save.