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    Medication Adherence Accelerator
    • 05 Nov 2024
    • 4 Minutes to read
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    Contents

    Medication Adherence Accelerator

    • Updated on 05 Nov 2024
    • 4 Minutes to read
    • Contributors
    • Print
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    Article summary

    Overview

    The purpose of this accelerator is to improve medication adherence for end-users. Medication adherence is crucial as it helps prevent health complications, ensure treatment efficacy, and maintain accurate medical records. With this accelerator, there's no need for manual reminders, endless paperwork, or relying on phone calls, eliminating constant follow-ups. This accelerator provides a streamlined medication adherence process, ensuring accuracy and efficiency.

    Below is a step-by-step guide to securely manage an end-user’s medication adherence through the secure Ushur Invisible App.

    Accelerator Navigation

    • Navigate to Create Project > MedicationAdherence.

    The Workflow

    To configure the workflow settings refer to Configure the Setup and Start Option.

    Description Of The Steps

    Step Name

    Description/Functionality

    Welcome!

    First engagement with the end-user with a welcome message stating the purpose of the engagement maintaining PHI and providing a link to the Ushur Invisible App.

    HIPAACheck

    Perform HIPAA check through the end-user's date of birth authentication.

    For performing HIPAA check import Date of Birth of the Patient into the PatientDoB tag and ask the end-user to input their date of birth. Use the Branch Module for branching to the appropriate next steps based on if the AuthenticateDoB and PatientDoB tags have the same value or not. Below is a screenshot of the Branch Module for reference:

    FailedAuthentication

    Error message if the end-user fails to authenticate.

    MedicationPractices

    End-user states the reason for medication non-adherence.

    ForgetSupport

    Providing support to the end-user if they forgot.

    InformCare

    Assuring the end-user that the insurer is informed about the specific concern.

    CostSupport

    Providing support to the end-user for cost problems.

    TransportSupport

    Providing support to the end-user for transportation problems.

    Pre-Defined Tags Configuration

    To Configure the pre-defined tags, navigate to Setup & Start > Data.

    Tag Name

    Tag Description

    AuthenticateDoB

    Date of birth entered by the end-user

    HowOftenMedication

    How often the end-user takes medication as per their doctor’s instructions

    Note

    Stores either of the values “Always”, “Often”, “Sometimes”, “Rarely”, or “Never”.

    Importance

    Stores the HTML iFrame code for embedding an informative YouTube video related to the importance of medication adherence.

    Insurer

    Name of the insurer

    MedicationAbbreviation

    Abbreviation of the missed medication

    MedicationName

    Name of the missed medication

    NonAdherenceReason

    Reason for medication nonadherence

    PatientAddress

    Address of the end-user

    Note

    You need the import the tag’s value from your Data Table before executing the workflow.

    PatientDoB

    Date of birth of the end-user

    PatientFirstName

    First name of the end-user

    PatientLastName

    Last name of the end-user

    PatientPhoneNumber

    Phone number of the end-user

    ReminderDateTime

    Timestamp of the reminder for the next refill due date

    UpdateAddress

    If the end-user wants to update its address.

    Note

    Stores the value either “Yes” or “No”.

    WantExtraSupply

    If the end-user wants an extra supply.

    Note

    Stores the value either “Yes” or “No”.

    WantGenericMedication

    If the end-user wants a generic medication name.

    Note

    Stores the value either “Yes” or “No”.

    WantMissedSupply

    If the end-user wants missing medication shipped.

    Note

    Stores the value either “Yes” or “No”.

    WantRefillReminder

    If the end-user wants a reminder for the next refill.

    Note

    Stores the value either “Yes” or “No”.

    Additional Enhancement Suggestions

    • Add reminders

      • You can remind the end-user to finish incomplete engagements through Enable Reminders. Refer to General Tab.

    • Add MFA (Multi-factor authentication)

      • Enable OTP-based multi-factor authentication for the Invisible App. Refer to the Invisible App Tab.

    • Use the AI Skill module for document extraction

      • The end user can directly upload new prescriptions for changing the medication and the AI Skill Module will extract all the relevant information. Refer to the AI Skill Module.

    • Add Call an Agent capability

      • The end-user can have the option to call a healthcare provider or a doctor and connect with them for instant support. Refer to the Phone Agent Module.

    • Offer additional healthcare operations at the end of the engagement

      • At the end of the engagement, ask the end-user if they want to perform any other healthcare operations (like ‘Review Health Plan Benefits’, ‘Submit a Claim’, ‘Update Personal Information’, ‘Review Claims Status’, etc.) and launch the respective workflow using the Launch Workflow module. For more information refer to Launch Workflow Module.

    Data Integration

    Data Table is the data from the Enterprise that Ushur utilizes within the workflow and then exports it back to the Enterprise. For more information refer to Data Tables.

    Import Data Module

    Export Data Module

    Import Data Module

    The Import Data module helps you to integrate the data table records into the workflow tags. You can use the tags to display data or ask the end-user to update the value of the tags. To integrate the data table records into tags, follow the below steps:

    1. Drag and drop or double-click the Import Data module into the Inspector Panel of the Welcome Step and double-click to configure it.

    2. From the Datatable to link dropdown select the data table from which you want to import data.

    3. Choose the Unique key of your data table and select the record to link the key value from the respective dropdowns.

    4. Select the next step to be executed from the On Error Branch to drop-down in case an error occurs while fetching the data.

    5. Select the Copy Data From checkbox and map your data table properties to the respective tags.

    6. Select the tag from the Save To dropdown. The tag descriptions are described above in the Tag Description Table.

    7. You can also store the data table properties into new tags, scroll down to the bottom of the Save To dropdown to find the New Tag button.

    Export Data Module

    The Export Data module helps you store the tags’ information in the data table or a predefined SFTP server. To export the values of the tags into the data table:

    1. Create a New Step by clicking the Connectoricon of the CostSupport Step and then clicking the Add Step option. You can name the New Step according to your preference.

    2. Click and hold the Connectoricon of the ForgetSupport Step and drag it to the New Step created. Repeat the same for the InformCare Step, CostSupport Step, and TransportSupport Step.

    3. Drag and drop or double-click the Export Data module into the Inspector Panel of the New Step and double-click to configure it.

    4. Under Export to choose your export destination as Datatable.

    5. Select the data table you want to export data to from the Export to Datatable dropdown.

    6. Select a destination datatable column from the Export to dropdown for all the tags whose data you want to export.

    An Example Of Setting Up The Data Table

    Add the properties to the data table.

    Data in the Data Table before executing the workflow.

    Data in the Data Table after executing the workflow.

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