Medication Adherence Accelerator

Overview

The purpose of this accelerator is to improve medication adherence for end-users. Medication adherence is crucial as it helps prevent health complications, ensure treatment efficacy, and maintain accurate medical records. With this accelerator, there's no need for manual reminders, endless paperwork, or relying on phone calls, eliminating constant follow-ups. This accelerator provides a streamlined medication adherence process, ensuring accuracy and efficiency.

Below is a step-by-step guide to securely manage an end-user’s medication adherence through the secure Ushur Invisible App.

Accelerator Navigation

• Navigate to Create Project > MedicationAdherence.

  

The Workflow

To configure the workflow settings refer to Configure the Setup and Start Option.

Description Of The Steps

Step Name	Description/Functionality
Welcome!	First engagement with the end-user with a welcome message stating the purpose of the engagement maintaining PHI and providing a link to the Ushur Invisible App.
HIPAACheck	Perform HIPAA check through the end-user's date of birth authentication. For performing HIPAA check import Date of Birth of the Patient into the PatientDoB tag and ask the end-user to input their date of birth. Use the Branch Module for branching to the appropriate next steps based on if the AuthenticateDoB and PatientDoB tags have the same value or not. Below is a screenshot of the Branch Module for reference:
FailedAuthentication	Error message if the end-user fails to authenticate.
MedicationPractices	End-user states the reason for medication non-adherence.
ForgetSupport	Providing support to the end-user if they forgot.
InformCare	Assuring the end-user that the insurer is informed about the specific concern.
CostSupport	Providing support to the end-user for cost problems.
TransportSupport	Providing support to the end-user for transportation problems.

Pre-Defined Tags Configuration

To Configure the pre-defined tags, navigate to Setup & Start > Data.

Additional Enhancement Suggestions

• Add reminders

  • You can remind the end-user to finish incomplete engagements through Enable Reminders. Refer to General Tab.

• Add MFA (Multi-factor authentication)

  • Enable OTP-based multi-factor authentication for the Invisible App. Refer to the Invisible App Tab.

• Use the AI Skill module for document extraction

  • The end user can directly upload new prescriptions for changing the medication and the AI Skill Module will extract all the relevant information. Refer to the AI Skill Module.

• Add Call an Agent capability

  • The end-user can have the option to call a healthcare provider or a doctor and connect with them for instant support. Refer to the Phone Agent Module.

• Offer additional healthcare operations at the end of the engagement

  • At the end of the engagement, ask the end-user if they want to perform any other healthcare operations (like ‘Review Health Plan Benefits’, ‘Submit a Claim’, ‘Update Personal Information’, ‘Review Claims Status’, etc.) and launch the respective workflow using the Launch Workflow module. For more information refer to Launch Workflow Module.

Data Integration

Data Table is the data from the Enterprise that Ushur utilizes within the workflow and then exports it back to the Enterprise. For more information refer to Data Tables.

Import Data Module

The Import Data module helps you to integrate the data table records into the workflow tags. You can use the tags to display data or ask the end-user to update the value of the tags. To integrate the data table records into tags, follow the below steps:

1. Drag and drop or double-click the Import Data module into the Inspector Panel of the Welcome Step and double-click to configure it.

2. From the Datatable to link dropdown select the data table from which you want to import data.

3. Choose the Unique key of your data table and select the record to link the key value from the respective dropdowns.

4. Select the next step to be executed from the On Error Branch to drop-down in case an error occurs while fetching the data.

5. Select the Copy Data From checkbox and map your data table properties to the respective tags.

6. Select the tag from the Save To dropdown. The tag descriptions are described above in the Tag Description Table.

7. You can also store the data table properties into new tags, scroll down to the bottom of the Save To dropdown to find the New Tag button.

Export Data Module

The Export Data module helps you store the tags’ information in the data table or a predefined SFTP server. To export the values of the tags into the data table:

1. Create a New Step by clicking the Connectoricon of the CostSupport Step and then clicking the Add Step option. You can name the New Step according to your preference.

2. Click and hold the Connectoricon of the ForgetSupport Step and drag it to the New Step created. Repeat the same for the InformCare Step, CostSupport Step, and TransportSupport Step.

3. Drag and drop or double-click the Export Data module into the Inspector Panel of the New Step and double-click to configure it.

4. Under Export to choose your export destination as Datatable.

5. Select the data table you want to export data to from the Export to Datatable dropdown.

6. Select a destination datatable column from the Export to dropdown for all the tags whose data you want to export.

An Example Of Setting Up The Data Table

Add the properties to the data table.

Data in the Data Table before executing the workflow.

Data in the Data Table after executing the workflow.