Invisible App

In today's fast-paced digital landscape, seamless communication between businesses and customers is paramount. Ushur introduces the Invisible App 2.0, a revolutionary platform that leverages the prowess of conversational AI to create secure, one-to-one communication channels.

This cutting-edge solution allows organizations to automate customer journeys effortlessly, delivering fully branded, app-like experiences via a desktop or mobile browser without additional downloads or developer assistance.

Overview

Invisible App™ is a secure, browser-based container that enhances customer journeys with a rich user interface. It leverages conversational AI and workflow orchestration to provide intuitive, modern customer experiences.

With Invisible App™, businesses can save on development costs and enable users of any skill level to build new customer experiences. It allows for two-way conversations, utilizes customer data, and efficiently completes tasks with back-office dependencies.

The app supports a wide range of use cases:

• Customer onboarding

• Marketing campaign delivery

• Upselling and cross-selling

• Scheduling and date-picking

• Robust surveys

• Making payments

• Processing orders

• Order Status

• Call Center deflections!

• Dynamic FAQs

Invisible App™ is easily customizable and can be branded to match the company's requirements. It offers seamless integration with backend systems and provides data analytics for gaining customer insights.

• For customers, Invisible App™ eliminates the need for app downloads and offers secure, branded, and app-like experiences.

• For businesses, it enables automation of customer engagements without requiring coding, reducing costs and time-to-value.

Key Features

The key value propositions that set Invisible App apart and contribute to its organizational impact are:

Workflow-driven

Every interaction can be crafted to align with the specific business rules and processes, ensuring a seamless and tailored experience.

Secure

Invisible App prioritizes data security, adhering to the highest industry information security standards, certifications, and practices to safeguard Personally Identifiable Information (PII) and other sensitive data.

Easy to Use

Built with accessibility in mind, the platform caters to Business Analysts, Citizen Developers, and IT Pros, offering a no-code workflow experience while harnessing the power of the world's leading Customer Experience Automation (CXA) platform.

Born in the Cloud

A 100% cloud-based solution, Invisible App is deployable anywhere, providing enterprise-scale scalability and reliability.

Easy to Integrate

Designed from the ground up for seamless integration, the platform effortlessly complements existing backend systems, ensuring a cohesive digital infrastructure.

Powered by AI

Conversational AI is at the heart of Invisible App, enabling businesses to understand and engage with customers across various channels intelligently.

Fully White-labeled

Customization is key, and Invisible App allows businesses to create fully branded customer experiences with personalized branding elements such as color, font, logo, and more.

Analytics & Insights

The platform goes beyond automation, providing actionable insights and analytics on every engagement, interaction, account, and campaign. This data-driven approach empowers organizations to make informed decisions and optimize their customer engagement strategies.

Accessibility

Invisible App is built with accessibility at its core, ensuring compliance with WCAG AA and Section 508 standards. Features like screen reader support, color contrast compliance, and full keyboard navigation make it inclusive for all users.