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    How can Customers Opt-In or Opt-Out?
    • 08 Jul 2024
    • 1 Minute to read
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    Contents

    How can Customers Opt-In or Opt-Out?

    • Updated on 08 Jul 2024
    • 1 Minute to read
    • Contributors
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    Article summary

    Ushur provides customers an option to receive communication or not. These options are TCPA compliant.

    Channel Opt-In

    Method

    Keywords

    ALLOW, START, OPTIN

    Customers can send one of these keywords to a published virtual number. The message must contain only the opt-in word, and it is case-sensitive.

    Sentences are not allowed.

    The Ushur platform offers flexibility in customizing the opt-in keywords.

    Verbal Consent

    Recorded and annotated over a phone call with an agent or a representative.

    Sign-up Page

    A webpage created by enterprises with to sign up for SMS based alerts.

    E-mail

    An E-mail with a link to specify the phone number can be used. A verification code sent to the phone number will confirm their consent to receive further communication.

    Channel Opt-Out

    Method

    Keyword

    STOP, OPTOUT

    SMS to customers must explicitly include this keyword to stop all further communications.

    Sentences are not allowed.

    Enterprises can configure their SMS correctly so customers understand that must use a single keyword to blacklist their number.

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