Genesys

Use the sections below to review all the information available to integrate Ushur with Genesys.

• Connecting Genesys to Ushur

  • Authentication Details

  • Setting Up Genesys in the Ushur Account

• Available Operations and Key Data Points

Connecting Genesys to Ushur

Review the following sections to help you connect Genesys to Ushur:

• Authentication Details

• Setting Up Genesys in the Ushur Account

Authentication Details

The Organization Name, Username, and Password are key information that are required for authentication.

Use the instructions below to add the Integration App on the Genesys Admin page.

1. Log in to the Genesys account on a browser and click Admin.

   

2. Select Integrations.

   

3. Click OAuth and select Add Client.

   

4. Ensure to add the following entries and click Save to proceed to set up Genesys in your Ushur account.

   Entry	Description
   App Name	Mandatory field. Specify the name. For example, the App for Tray
   Description	A short information about the App.
   Token Duration	Specify a duration within the range mentioned in the field heading.
   Grant Types	Select Code Authorization.
   Authorization redirect URLs	Specify the URL. For example https://auth.tray.io/oauth2/token, https://oauth.pstmn.io/v1/callback
   Scope	Mention the module accessed by this token. For example, external_contacts

Setting Up Genesys in the Ushur Account

1. Click on the Genesys Connector and select Click to Setup.

   

2. Specify the Authentication Name and click Create.

   

3. Click Login with another account > Microsoft.

   

4. Type your Organization Name and click Next.

   

5. Specify the username and password for the Genesys service and click Sign In.

   

6. The Authentication process will be completed.

   

7. Click Finish to view the successful connection of Genesys with Ushur.

   

Available Operations and Key Data Points