GenAI Features

Leverage AI-driven features to generate, modify, and recommend text content, enhancing usability and user experience with intelligent, dynamic interactions.

Enable GenAI Features on The Invisible App

Note

This is an Enterprise setting. Contact your Customer Success Manager to enable it.

To enable AI Features on your Ushur workflow, follow the steps below:

• GenAI Features: Use the toggle button to enable the artificial intelligence feature in the Invisible App. Enabling the AI Feature option displays the following options to configure:

  • Answer Validation

  • FAQ Settings

  • Chat Mode

Note

When GenAI features is disabled, all the AI options are disabled together and do not work at the feature level when turned off.

• Answer Validation: Use the toggle button to enable Answer Validation, ensuring efficient validation of user inputs like dates and addresses, while providing real-time feedback and adherence to predefined workflows.

• FAQ Settings: Use the toggle button to enable the configuration of frequently asked questions, allowing the users instant access to relevant information within the workflow or service group.

• Chat Mode: Allows users to complete a workflow by conversing with an AI assistant.

  • AI Assistant Mode: Select one of the following AI Assistant Modes using the radio button:

    • Exact Language Mode: Use the Exact Language Mode toggle to ensure the AI agent follows exact workflow language for consistency, or disable it for more flexible and varied responses.

    • Enhanced: The assistant employs generative language to enhance consistency and coherence while preserving the original intent.

  • Service Group: Use the toggle button to enable the service group. The service groups allow multiple workflows to be available for users when they are interacting with one of the workflows in the group via chat mode.

    • Landing Campaign: Use the toggle button to designate this campaign as the landing campaign for users interacting with one of the workflows in the group via Chat Mode.