Engagement Status Report Template

Campaign Name

Name of the campaign.

Engagement Launch Time

Timestamp of the engagement launch.

Module Name

Module name where the engagement has reached.

Request IDs

Request ID for the engagement.

Phone Number

Destination phone number.

Email IDs

User email address.

Completed Status

Complete - If engagement completed/expired -
or Incomplete.

Complete

When an engagement reaches the end of the workflow, the completed status is displayed as Complete.

Engagement Status can be marked as Completed

Engagement Status can be marked as Expired

Incomplete

Until the workflow reaches the end of the workflow, the status is marked as Incomplete.

Engagement Status can be marked as - Dropped

Engagement Status - can be marked as Engaged

Engagement Status - can be marked as Initiated

Engagement Status

Provides granular details about each of the relevant engagements’ Complete and Incomplete status

Complete can have two statuses - Completed or Expired

• Completed - When the end user has completed the journey and the workflow has reached End of the Workflow.

• Expired - When the end-user has not completed the journey but the workflow has reached the End of the workflow because it has expired.

• Incomplete can have three statuses - Dropped, Engaged, Initiated

• Dropped - Engagement is dropped by the system due to any reason.

• Engaged - A user has engaged with the workflow but not completed the engagement or engagement has not reached expiry.

• Initiated - A user has not engaged with the workflow.

Campaign Sent

The first message or email for engagement is sent successfully from the platform. If not, it will be marked Unsent.

Campaign Delivered

The delivery receipt for the first message or email for engagement received by the platform. If not, it will be marked Undelivered.