Amazon Connect
  • 28 Jun 2024
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Amazon Connect

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Article summary

Review the sections below to connect Ushur to Amazon Connect.

Authentication Details

Follow the steps below:

  1. Go to Amazon Connector and select Click to Setup.

  2. You must specify the Access key and the Secret key values. If you own a temporary credential, you must specify the Sessions token information.

  3. Log in to the AWS Dashboard.

  4. Select your username and click My Security Credentials from the drop-down list.

  5. In the Security Credentials page, click the Create Access key to generate the Access key and the Secret key that is required for authentication.

  6. Ensure to copy the keys accurately. Alternatively, you can download the key values in a .csv file to keep a copy of these.

  7. If you have configured the Add Authentication option, go back to the Authentication field in the dashboard, and select the recently added authentication from the drop-down list. Your Amazon Authentication is now connected to Ushur.

Available Operations and Key Data Points

Operations

Fields

Values

Update Contact

Entity*

update contact

Request Key

ContactId, InstanceId

Request Data *

Name, Description

Response Data

result, ContactId

Auto-Suggestion available for External System Entity

Yes

Auto-Suggestion available for Data Fields

Yes

Update a message

Entity*

update contact attributes

Request Key*

ContactId, InstanceId

Request Data*

Location, Test Rating, Country
Test Environment

Response Data

result, ContactId

Auto-Suggestion available for External System Entity

Yes

Auto-Suggestion available for Data Fields

Yes


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