2025-Q1-V12 - 03/20/2025

Release Name: 2025-Q1-V12

Release Build: 25.1.2.1733

Release Date: March 20^th, 2025

AI-Powered SMS Intent Recognition & Opt-Out Feature

Enhanced TCPA compliance with AI-based SMS opt-out detection, supporting natural language, keyword variations, and emojis.

Description:

The SMS Intent Recognition & Opt-Out feature uses AI to detect opt-out requests beyond standard keywords, recognizing natural language, keyword variations with emojis, and multilingual inputs. This ensures a seamless opt-out experience while maintaining compliance.

• AI-Powered Intent Detection – Accurately identifies opt-out intent in freeform text, misspellings, emojis, and special characters.

• Multi-Language Opt-Out Detection – Supports opt-out requests in multiple languages, making it more accessible for global users.

• English Opt-Out Confirmations – Regardless of the detected language, users receive a confirmation message in English.

• Opt-Back-In Support – Allows users to resubscribe using standard opt-in keywords.

  Availability

  Enabled by default. Contact your Customer Support Manager to disable.

For best practices, known limitations, out-of-scope details, and more information, refer to the SMS Intent Recognition & Opt-Out Feature.

Default Values in Human-in-the-Loop (HITL)

Description:
The Human-in-the-Loop (HITL) feature now supports default values for key fields to ensure completeness and data consistency.

Note

These values are pre-configured at the backend and help maintain workflow accuracy. To modify or update them, contact the Customer Support Manager or SRE.

Enhancements & Benefits:

• Automatically adds predefined key-value pairs when missing from the extracted document.

• Displays a Default badge to indicate system-added values.

• Allows users to override extracted values with the default using the More icon and selecting Set to Default.

• Supports file association for default values, displaying the file name above the field when applicable.

• Users can manually add a default value to another file, creating a new row with the associated file.

For more information, refer to Human-in-the-Loop Feature.

Save Button in Human-in-the-Loop (HITL)

Description:
The Save button functionality is now enhanced to improve workflow efficiency. It is enabled only when a manual edit is made, ensuring changes are intentional before submission.

Enhancements & Benefits:

• Prevents unnecessary saves by enabling the button only when a user modifies a field.

• Displays the count of unsaved changes in parentheses (e.g., Save (1)).

• Ensures users review changes before submitting them, reducing errors and improving data accuracy.

For more information, refer to Human-in-the-Loop Feature.