2024-Q4-V11 - 12/04/2024

Release Name: 2024-Q4-V11

Build Version: 24.4.2.5072 ukcs, 24.4.2.6093 DES, 24.3.1.1521 ushep

Release Date: December 4th, 2024

Enhanced AI Agent Performance and Operational Metrics

Introduced new metrics for evaluating AI system efficiency, user experience, and safety, along with ROI and operational insights.

Description:
This update provides comprehensive metrics to monitor and improve AI agent performance, ensuring enhanced user experience, safety, and operational efficiency.

Benefits:

• Track Human Support Metrics like request rates and resolution times.

• Measure User Experience Metrics such as interaction counts and satisfaction scores.

• Monitor Performance Metrics, including successful authentications and AI response times.

• Evaluate Safety & Risk Management with guardrail triggers and crisis intervention data.

• Gain insights into ROI Metrics, such as monthly active users and weekend interactions.

• Ensure security through advanced monitoring for potential risks and anomalies

For more information on AI agents, refer to AI Agent.

Miscellaneous

• Bug Fixes: Resolved bugs to ensure smoother operation.